Frequently Asked Questions

About Our Products

What does Bluelify sell?
We make premium ambient lighting products designed for your evenings. Currently, our lineup includes The Dusk Lamp — a warm-toned wall light with three warmth settings — and The Hearth, a flame-effect mist diffuser that doubles as a soft ambient light.

Do I need an app or smart home setup to use your products?
No. Both products are intentionally app-free. The Dusk Lamp is controlled by a single dial. The Hearth has one switch. No Wi-Fi, no pairing, no setup — just plug in and use.

What power source do the products use?
Both products are USB-powered and come with a USB cable included in the box.

Can The Hearth be used as a light without the mist?
Yes. The Hearth works as a standalone ambient light on its own. Add water and a few drops of essential oil when you want the mist and scent — it’s entirely optional.

Is The Dusk Lamp bright enough to read by?
It’s not designed for reading. The Dusk Lamp produces warm, low-intensity light made for winding down — think atmosphere, not task lighting. Rotate the head to direct the glow up a wall or across a ceiling.

Does The Hearth auto-off?
Yes. The Hearth automatically shuts off when the water reservoir is empty.

Orders & Shipping

Where do you ship?
We ship worldwide.

How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 7–13 days depending on your location. See our Shipping Policy for full details.

How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number to monitor your delivery in real time.

Returns & Support

What is your return policy?
Every order comes with a 30-night trial. If it doesn’t change how your evenings feel, send it back for a full refund — one email, no hassle. See our Refund and Returns Policy for full details.

My item arrived damaged. What do I do?
Email us at support@bluelify.com with a photo of the damage and your order number. We’ll make it right promptly.

How do I contact support?
Reach us anytime at support@bluelify.com. We aim to respond within 1–2 business days.